Managed Support:
At Allitcon we provide a broad range of managed services solutions that compliment each of our
technology practice areas: Contact Center, Collaboration and Network.
Incident and problem management
Core framework for restoring normal service operation as quickly as possible while providing key root cause analysis of issues.
System Administration
Complete management, optimization, change of a customer’s infrastructure while allowing their internal resources to focus on the key strategic areas within their organization.
Service Management
The Allitcon Service Delivery Manager (SDM) acts as the customer liaison to all support resources within Allitcon and for manufacturer escalations. A single point of contact for all you interactions with Allitcon.
Client Success Advocate
Your Client Success Advocate will help you get the most out of your Managed Services program each and every day. By understanding your business processes, people resources and solution technologies, your advocate provides a new layer of proactive communication, project leadership and guidance.
Enterprise Adoption Management
The Allitcon adoption program includes adoption planning and deployment, monitoring and reporting and optimization. Our consultants will create a customer success plan that includes adoption metrics and recommendations that lead to specific business outcomes.
Additional Services
Providing dedicated onsite engineers to online interactive training. Allitcon provides a host of add-on services to all managed services.
Patch Management
Comprehensive planning and execution of updates to software to keep you patch management process running efficiently throughout the continuous life cycle.
Enhanced Monitoring
Exceptional system health and availability through a single 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data for service responders. By focusing on the entire ecosystem via integrated capabilities such as resource trending and utilization, capacity monitoring and planning, and comprehensive reporting and advanced analytics, Enhanced Monitoring enables comprehensive troubleshooting for measurably enhanced performance.
High-Touch Consultative Services
The Next Generation of Managed Services is focused on a higher level of partnership, where our experts are your experts come together to gain a clear, common understanding of your business goals, strategies and resources. Through our prescriptive consultative framework, we will get to know your organization and help you develop, implement and managed the right programs and solutions
to enable your organizations success.
Enterprise Lifecycle Management
Allitcon has a very unique lifecycle approach. Our prescriptive process enables us to understand our customers business objectives and align technology to help them achieve their organizational strategy. Our process methodology aligns with our six technology practices: Consulting, Contact Center, Collaboration, Network, Security and Managed Services.
Enterprise Security Audit
Our Security Audit is for the enterprise. We take a holistic approach to security, as we work to understand your complete business, including People, Process, Facilities and Technology. Our industry leading methodology is called, Executive Threat Strategy (ETS). ETS provides a new perspective on security. Rather than a narrow, myopic view of cyber security, ETS takes aim at the entire organization. Take the opportunity to gain clear visibility into the risks inside your physical and virtual walls.