Consulting:

Business Strategy Analysis:

At Allitcon we dedicate our time to research and understand our clients’ business strategy and objectives. We utilize various tools and research vehicles to establish an understanding of the company’s vision, strategic initiatives, and objectives. After collaboration with the company’s executive team we are able to confirm and or adjust our findings as well as add detail on objectives and KPI’s for each business unit.

 

Business and Technology Review:

We have a variety of assessments that look at the people, process, and technology. Allitcon helps you to better understand how your technology is ahead or behind the curve in today’s market place. This in depth engagement allows you to help validate your concerns and identify areas for improvement. Your organization will be benchmarked against a variety of customers in your vertical, as well as industry standards and best practices.

 

Security Threat Assessment:

It is our objective  for your organization to gain clear visibility into the risks inside your network.  Our Threat Scan is a  program that has been designed to introduce your organization to the strength, power and simplicity of our security system. You will be introduced to Allitcon’s cutting edge protection system.

 

Adoption Services:

Our adoption program includes adoption planning and deployment, monitoring and reporting and optimization. Our consultants will create a customer success plan that includes adoption metrics and recommendations that lead to specific business outcomes.

 

Education Services:

We help you to better understand what training has been provided to users, supervisors & administrators and then compare this to what opportunities are available in the market place. This is an engagement that allows you to validate any concerns that you might have and identify areas for improvement.

 

Process Optimization:

It’s our specialty to help companies improve their business operations and capture new financial upsides as part of the outcome. We take a deep dive into how your organization operates by identifying and addressing critical areas for cost gains and efficiencies. Allitcon will show you how to optimize your operational processes, technologies and people, all while yielding substantial returns for your bottom line.

 

Performance Evaluation:

The Allitcon Performance Evaluation  ensures your systems are optimized for peak performance. Allitcon will review entitlements, licenses and features to ensure you are maximizing your investment. We will gather business and reporting requirements and identify key performance indicators. In addition, we will review desired customer engagement expectations, workflows staffing, feature usage and provide a gap analysis. We will then provide recommendations for features, applications, workflow, metrics and reporting. 

 

Virtual CSO:

Our Virtual CSO (Chief Security Officer)  service provides an expert resource in security without the fixed cost of adding a full-time executive. This expert works to understand the business, the assets that need to be protected, and any budgetary or business constraints. The Virtual CSO provides you with long-term security strategy and leadership through access to a dedicated security professional able to address security issues by balancing technology and business needs together and many times improve operational efficiency and enable lines of business that actually generate revenue.

 

Life Cycle Services:

Allitcon has a very unique lifecycle approach. Our prescriptive process enables us to understand our customers business objectives and align technology to help them achieve their organizational strategy. Our process methodology aligns with our six technology practices: Consulting, Contact Center, Collaboration, Network, Security and Managed Services. 

 

Advisory Services:

Our Virtual advisors are experienced in best practices of contact center management. They will consult with your management team and provide valuable insight to help measure customer experience, assess KPI’s, create best practices for agent scorecards, provide calibration options for quality evaluations, measure staff performance, improve efficiencies and assess changes to policies and procedures.  In addition, they can augment your team while on special projects for vacation, teach and mentor on best practices and provide technology recommendations.​